Return Policy
At The Scented Escape, we take pride in providing high-quality perfume oils. Due to the personal nature of our products and for hygiene and safety reasons, all sales are final.
Returns
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item.
Eligible items must be:
- Returned within 14 days of delivery.
- Unused, unopened, and in their original packaging.
- Accompanied by proof of purchase.
Store Credit Only
We do not offer refunds. Approved returns will receive store credit for the value of the returned item, excluding any original shipping charges. Store credit may be used toward any future purchase at The Scented Escape and does not expire.
Non-Returnable Items
The following items are not eligible for return or store credit:
- Used perfume oils.
- Clearance, sale, or promotional items.
- Gift cards.
- Items damaged due to misuse or improper handling.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or a defective item).
Contact Us
If you have any questions about your order or need assistance with a return, please contact our customer service team at info@tsescents.com. We are committed to making your experience with The Scented Escape a positive one.